Legal
Privacy Policy
& Terms
We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and how to contact us.
Who We Are
Greenbox Storage Ltd ("we", "us") is the operator of the website www.greenbox-storage.co.uk. We collect, use and are responsible for certain information about you. When we do so, we are regulated under the General Data Protection Regulation which applies across the European Union (including the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws. The person responsible for how we handle personal information is Kevin Longstaff: admin@greenbox-storage.co.uk.
The Personal Information We Collect
In the course of operating our self storage business, we collect personal information when you provide it to us, such as your name, postal address, email address, phone numbers, date of birth, and payment details. Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us provide services to you and to improve and personalise our service to you.
How and When We Collect Information
We gather information directly from you face to face if you come to our site for information or to sign a storage agreement, and over the telephone if you ring us to make an enquiry. We collect personal information via our website when you use it to sign up to, participate in or receive a service from us, such as requesting a quote online. Our website also uses cookies and collects IP addresses. We also collect personal information when you contact us, send us feedback or when you complete surveys. If you visit our storage facility, some personal data may be collected from monitoring devices and systems such as CCTV and door entry systems at the site.
Use of Cookies
A cookie is a small text file which is placed onto your computer (or other electronic device such as a mobile telephone or tablet) when you use our website. We use cookies on our website to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify you individually. We use analysis software to look at IP addresses and cookies to improve your experience as a user of our website. You can set your browser not to accept cookies. For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.
Reasons We Collect and Use Your Personal Information
We rely on a different lawful basis for collecting and using personal data in different situations. Where you make enquiries about storing with us, we need to collect personal information about you so that we can take steps to enter into a contract with you. Once you have become a customer, we need to collect and use personal information to provide services to you and to claim our right to be paid in return for our services under our standard terms of business/contract with you. This includes enabling us to follow up on enquiries, do a credit check, prepare a storage agreement, manage accounts, contact you for service-related reasons, deal with payment, notify you of changes, and resolve disputes or collect overdue payments.
Legal Obligations
We collect and use personal information from our customers and staff to comply with our legal obligations. For example, we will take copies of documents that identify you so that we can comply with anti-money laundering and counter-terrorist financing requirements.
CCTV and Security
It is a key feature of our storage service that we operate CCTV within the storage facility. We collect and process CCTV images so we can fulfil our contractual obligation to deliver a secure self storage environment, to establish whether you are doing something that breaches your contract with us, and to assist in the establishment or defence of any crime or other investigation.
Your Rights
You have the right to access the personal information we hold about you, to request that we rectify any inaccurate personal information, and in certain circumstances to request that we erase your personal information or restrict or object to the processing of it. You also have the right to data portability and the right to withdraw consent at any time. If you have a complaint about how we handle your personal information, you can contact the Information Commissioner's Office at ico.org.uk.
Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us at admin@greenbox-storage.co.uk or call 01322 660183. Greenbox Storage Ltd, College Road, Swanley, Kent, BR8 7LT.